Use delivery notes and invoices correctly and keep a stronger record of fulfilment and billing.
Delivery evidence
A delivery note records what was delivered, where and when. It may include item codes, quantities, condition and recipient acknowledgement. It does not necessarily state price and is not automatically a tax invoice.
Billing record
An invoice records the amount charged for the supply and includes commercial and tax information. Reference the delivery note or service acceptance so the customer can match the billed quantity to what it received.
Handle differences
If the recipient notes missing or damaged items, preserve that evidence and resolve it before or alongside invoicing. Keep signed or digital delivery records in a searchable form linked to the order and invoice.
Frequently asked questions
Can a signed delivery note guarantee payment?
It is useful evidence of delivery but payment also depends on the contract, invoice and any dispute.
Should prices appear on a delivery note?
They can, but many businesses omit prices when the receiving team does not need them.
Last reviewed 22 June 2026. This guide provides general information, not tax, legal or financial advice.
Reviewed for clarity and source accuracy by Toolnovax Editorial Team, business operations and automation specialists.